Silvia Casagrande
Bank Branch Portal
/25
The Problem
The EAA set a fixed compliance date, and the branch platforms used in the Czech Republic, Slovakia and Romania all ran on a design system that had never been assessed against the requirements.
Constraints & Approach
Although the system was used only in branches, it was part of a defined product ecosystem; therefore, its components could be modified but not reinvented, and the existing brand guidelines remained in effect.
Execution & Key Decisions
Full System Audit: Reviewed all 68 component groups, each a component plus its variants, against WCAG 2.2: contrast, type sizes, focus states, target sizes, error handling and labelling, while staying inside the brand guidelines.
Two Classes of Findings: Separated accessibility violations from misuse of the components themselves, which was degrading the experience independently of compliance.
Criterion-Level Documentation: Per component group, which criteria failed, how to correct them, and when to use or avoid that component. Reviewed with the group's in-house accessibility specialist before delivery.
Handover as Library Plus Guidance: Corrections compiled into a Figma library and dedicated documentation, so the development team could update the coded component library directly rather than interpreting an audit report.
Verification Testing: Ran implementation checks with the specialist to confirm the code matched the spec.
Sample Screen Rebuild: Redesigned representative platform screens using the corrected components, showing the system working end to end rather than component by component.
Impact
Signed off by the group's internal accessibility specialist and released in June 2025, ahead of the EAA deadline.
Live in three markets, with the accessible components running in branch products across all of them.